Social Factor has an exciting opportunity available for a full-time Strategic Services Specialist. The primary role of the Strategic Services Specialist is to support VP, Strategic Services in the development of current and new strategic services. This role will be responsible for coordinating within the agency to productize new strategic services. 


  • Works with the VP, Strategic Services to provide specifications for new services to the greater team. 

  • Partners with other departments to collect information needed to beta test a potential service or create new proposals. 

  • Listens in on client calls as needed to better understand client needs so that solutions can be developed over time. 

  • Partners with Project Management and Operations to prioritize new service offerings on the product roadmap as appropriate. 

  • Creates internal communications to inform the overall organization of the new service and cascade through the proper channels. 

  • Works with the marketing function to coordinate marketing materials in support of service. 


  • This position requires a minimum of 3-5 years working experience

  • Must be able to work mornings starting at 8 a.m. CT  

  • Must have some knowledge of Social Media moderation. 

  • Must be organized and resourceful 

  • BA or BS in business or related fields is desired.

  • Excellent verbal and written communications skills are essential; must be able to create and deliver compelling, polished presentation

  • Proficiency in Microsoft Office Suite and Google Workspace.

  • Internet speed requirement of a minimum of 50 mbps

Social Factor Culture

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you! The benefits and perks of a full-time position with Social Factor are unlimited paid time off, medical, dental, vision health insurance, 401K, a flexible spending account, the latest Apple technology, and an annual paid volunteer service day.

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Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.