We are looking for remote, US-based, social media French Language Community Moderators available to work on temporary work in both French and English languages. The Language Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands.

 

All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time. 

 

​​Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to forthcoming work as it is available.

 

Language Community Moderator Requirements:

  • Bilingual, Native-level understanding of language (French & English)

  • Deep understanding of respective language, pop culture, nomenclature, cultural references, and slang

  • Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus

  • Exceptional organizational and multitasking abilities

  • Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)

  • Excellent spelling and grammar skills (skills test will be given for final candidates)

  • Strong willingness to learn and think critically; a proactive approach

  • High energy with the capability to multitask in a dynamic, rapidly growing organization

  • Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts

  • Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.

  • Ability to analyze social media metrics

  • Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus

  • Experience with or passionate about gaming is a plus

  • Minimum of Windows 10 and macOS 12.X

  • Internet speed requirement of a minimum of 50 mbps

 

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies. 

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Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.