Senior Account Executive

THIS IS NOT A SALES ROLE

Social Factor has an exciting opportunity available for a full-time Senior Account Executive. This role will be responsible for the day-to-day management of key client accounts. They are the trusted partner and point of contact for senior-level clients, partnering with account leadership to deliver excellence, efficiencies, and growth. To excel at this role, Sr. Account Executives will be efficient operators with project management experience, who demonstrate strong business and financial acumen. They are highly organized, detail-oriented, composed, and accountable leaders, who are able to build strong relationships and collaborate with and draw on the expertise of the team’s capabilities.

Qualifications:

• 5+ years of relevant social media experience.

• Former agency or big brand experience.

• Deep knowledge of key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, Google+, Snapchat, and TikTok.

• Experience working with social media management platforms across major networks.

• Experience working with teams in multiple locations.

• Proven ability to drive projects and initiatives from start to finish.

• An unwavering passion for social media marketing, social care, and an unstoppable drive to bring the best work to life.

• Willingness to wear multiple hats and pitch in where needed, in support of the team and creating excellent work for our clients.

• Ability to collaborate effectively with all levels and functions. You are inherently sensible and have mastered the art of how to appropriately “manage up”.

• A sense of accountability and a calm, confident presence.
  

Responsibilities:

• Support the team across multiple pieces of business, resulting in excellent client services and operational efficiencies, including day-to-day project management responsibilities.

• Make Social Factor’s relationships stronger with partners and clients as their day-to-day resource. You’ll excel at this by remaining organized, being detail-oriented, collaborative and adapting with ease and a sense of camaraderie in an ever-changing landscape.

• Primary internal and external contact for daily account management and project management activities.

• Spearhead client meetings and communications, ensuring professionalism with an eye for solutions and collaboration.

• Influence the efficiency and quality of work and advocate for the agency/client relationship.

• Act as an expert in our partners’ and clients’ products and services, the market and their consumer - displaying a firm understanding of their teams’ structure, challenges, goals, and objectives.

• Make dependable, organized and clear communications at all levels and through all avenues.

• Listen, interpret and manage client and agency team expectations, day in and out, and help clear roadblocks to success.

• Understand staffing and scoping requirements and pivot quickly to ensure resources are appropriately assigned. 

• Identify potential project risks in advance and develop contingency plans.

• Partner with other senior-level account team members to effectively manage ever-changing logistics and deliverables with efficiency, finesse, and composure.

• Partner with Client Services & Social Care leadership, and clients to plan, forecast, and report on social care programs, managing outcomes against a set of defined business goals and KPIs.

• Advise on and lead the day-to-day execution of operational strategies including account structure, process, opportunities for optimizations, team dynamics, etc.

• Develop team members and direct reports by coaching, training, and identifying areas of growth.

• Develop and maintain high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement) to ensure alignment with agency values. 

• Partner daily with Client Services leadership to ensure alignment on all aspects of the clients and accounts.

• Set a positive example for the internal team and always displaying a demeanor of “Agency Ambassador.”

• Participate in the agency's new business and proposal efforts, as needed.

  
  

Social Factor Culture

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you! The benefits and perks of a full-time position with Social Factor are unlimited paid time off, medical, dental, vision health insurance, 401K, a flexible spending account, the latest Apple technology, and an annual paid volunteer service day.