Part Time Language Community Moderator
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
We are looking for remote, part-time Language Community Moderators available to work a variety of shifts that could include weekdays, evenings, overnights, or weekends. The Language Community Moderator will be responsible for moderating in their respective languages as well as the potential to work in English-speaking projects where needed. Working with your Senior Community Moderator and Social Care Manager, you will be responsible for contributing to client reporting and metrics through constant recording of your work, with the potential to engage publicly and create brand-specific content to be shared on social media in your native language(s).
All qualified applicants will be invited to join our Community Moderator training program upon initial screening. If you are selected to complete the training you will have 4 business days to complete a 5-hour unpaid training. The purpose of this training provides training on the Social Factor social care methodology and understand our community management approach. Completion of the training is a requirement to work at Social Factor in this role but does not guarantee employment at any time.
Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to forthcoming work as it is available.
Language Community Moderator Requirements:
Native-level understanding of respective language (Korean, Japanese, Indonesian, Russian, Arabic, Hindi, Farsi, Afrikaans)
Deep understanding of respective language pop culture, nomenclature, cultural references and slang
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (skills test will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Khoros, Sprout Social, and/or Sprinklr certification and experience is also a plus
Think you’re a good fit? Here’s what to expect:
Step 1: Apply for the role.
Step 2: If we feel you are a qualified candidate, we’ll reach out.
Step 3: Complete our Community Moderator certification (required), if you have not already done so.
Step 4: We’ll contact you once we have a project we feel you’d be a great fit.
Social Factor Culture
Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you!