Social Factor is looking for a remote, US based, temporary Junior Implementation Manager. Their primary role will be to provide Sprinklr admin configuration services in partnership with Social Factor and client teams. The Junior Implementation Manager will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role.


Responsibilities:

  • Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.

  • Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential. 

  • Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. 

  • Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.

  • Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.

  • Be proactive, provide platform best practices, and anticipate needs for existing clients.


    Requirements:

  • This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus. 

  • Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.

  • Some programming experience is desired. 

  • Social media literacy and proficiency are desired.

  • A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.

  • Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.

  • Minimum of Windows 10 and macOS 12.X.

  • Internet speed requirement of a minimum of 50 mbps.

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies. 


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In order to work on Social Factor projects, the following is required: 1. Able to use your personal computer/phone for work purposes 2. minimum of Windows 10 and macOS 13 3. Internet speed requirement of 150 mbps. Check the box if you can meet all the requirements.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.